Contact us
Email: Founder: support email
We reply within 1 working day.
For privacy questions, write to Founder: privacy contact email.
Questions and answers
I forgot my password
- On the sign-in screen, tap "Couldn't sign in?".
- Enter your email.
- Tap "Send a password reset link".
- Open the link on the same phone.
- Choose a new password and tap "Save new password".
No email after a few minutes? Check your spam folder.
If you are signed in and want a new password: open Profile, tap Settings, tap Account, then tap Password.
How do I manage or cancel my subscription?
On iPhone:
- In KSight, open Profile and tap Settings.
- Tap Subscription.
- Tap "Manage subscription". Apple's subscription screen opens. Change or cancel there.
You can also cancel in the iPhone Settings app: tap your name, then Subscriptions.
On Android:
- Open the Google Play subscriptions page: play.google.com/store/account/subscriptions.
- Choose KSight and cancel.
Cancel at least 24 hours before the current period ends, or the store charges you for the next period.
Bought Pro on another phone? In KSight, open Profile, tap Settings, tap Subscription, then tap "Restore purchases".
How do I delete my account?
In the app: open Profile, tap Settings, then tap "Delete my account". The app asks you to confirm.
You can also delete it by email. See the account deletion page.
Deleting your account does not cancel your subscription. Cancel it in the store first.
What happens to my data?
- On the Free plan, your swing videos stay on your phone.
- On Pro, we delete each swing video at most 48 hours after upload. We keep a few of your best swings until you delete your account.
- You can turn training on or off: open Profile, tap Settings, tap Data, then "Help train the coach".
Read the full privacy notice.
How do I connect the radar box over Bluetooth?
- Turn on your radar and keep it near your phone.
- Turn on Bluetooth on your phone, and allow KSight to use it.
- In KSight, open "Choose a radar". Your radar shows under "Nearby radars".
- Tap Connect.
If the app says "Bluetooth is unavailable", open your phone settings and allow KSight to use Bluetooth.
If the app says "No radars found", check that your radar is on and nearby, then search again.
How do I use my phone as the camera for a bay?
Your phone and the bay computer must be on the same Wi-Fi.
- Join the range's bay Wi-Fi on your phone.
- On iPhone, allow KSight to use the local network when the app asks.
- Scan the code on the bay screen.
If the app says your phone and the bay computer are not on the same Wi-Fi, join the bay's Wi-Fi, then scan the code on the bay again.
The app says my phone is warm
The app shows: "Your phone is warm. Filming goes on, and it pauses only if the phone gets too hot."
You can keep filming. If filming pauses, let the phone cool down.
Which phones work with KSight?
- iPhone with iOS 17.0 or later.
- Android phone with Android 8.0 or later.
To film swings, KSight uses the camera and the microphone. For the radar box, it uses Bluetooth.
Returns and warranty
The radar box is not on sale yet. Before it goes on sale, we will publish the returns and warranty terms here.
- Warranty period: Founder: warranty period
- For a claim, you will need the serial number of the box and your proof of purchase.